This site is provided by Automated Merchant Systems, Inc. to assist the customers of our city/county governments that assess service fees for various types of payments.
Frequently Asked Questions
Q: What is Automated Merchant Systems, Inc.?
A: Automated Merchant Systems, Inc. (AMS) is a private, payment processing company that processes credit, debit, pre-paid debit card and electronic check transactions for government agencies that want to make this payment option available to their customers.
Q: Why am I receiving this service fee from Automated Merchant Systems, Inc. on my credit card or bank statement?
A: If you have a transaction identified as AMS*Service Fee on your credit card or bank statement, your city or county has elected to pass-through a service fee to reduce their cost of accepting electronic payments. You made a payment to a city, county, utility or water district in person or through their website with your debit or credit card. You may have made a payment for taxes, utilities, permits or paid a onetime fee for a parking ticket, court fine, public document, business or marriage license.
Q: Is the service fee refundable?
A: All service fees are non-refundable.
Q: Who collects the service fee?
A: All service fees charged on debit/credit transactions are retained by Automated Merchant Systems, Inc. and will show as AMS*Service Fee on your cardholder statement. The government agency you made the payment to does not charge or retain any of these fees.
Q: If I still have questions how do I contact AMS?
A: You can reach one of our representatives by calling (407) 331-5465 Monday through Friday between 9:00 AM - 6:00 PM EST.

Payment Processing

Accept all credit/debit payment cards and electronic check transactions.

Innovative Reporting

Web-based, paperless reporting tools assist you in managing your payment processing.

Merchant Education

Empowering our customers with important regulatory and industry knowledge.

Integration Support

Our payment solutions easily integrate into existing billing systems.

Other Services We Provide