The 121QA Real Estate Survey Tool Tells You Exactly Where You Stand â And Why
At the heart of 121QA is a single satisfaction survey that measures the 22 dimensions of service quality. The questions dissect the customer experience and pinpoint which aspects of service contribute most to loyalty.
Based upon 30 years of industry research
The 121QA real estate questionnaire is grounded in 30 years of research and compatible with standards set by of the International Organization for Standardization [ISO] and the American Society for Quality [ASQ]. Itâs available in English, French and Spanish.
Maximize Survey Response with 121QA Satisfactions Surveys
The 121QA mobile survey is easy to administer by email, features point-and-click scoring and can be completed in 3 minutes.